Privacy Policy
Privacy Policy
We, Web Tech Specialists Ltd. (“Web Tech Specialists Ltd."), are committed to protecting any data that we collect concerning
you. By using our services you agree to the use of the data that we collect in accordance with this Privacy
Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of
yours is collected, how and when we might use or share your information, and how you can correct any
inaccuracies in the information. This Privacy Policy also explains our online information practices and the
choices you can make about the way your information is collected and used.
Web Tech Specialists Ltd. are committed to complying with the European General Data Protection Regulation (GDPR)
and are always working to manage your data in the safest possible fashion.
Who We Are
Web Tech Specialists Ltd. provides web design & consultancy along with cloud-based solutions, including web hosting,
domain name registration and related products and services, to businesses, individuals, non-profit
organizations and others. Web Tech Specialists Ltd. is able to provide a variety and range of products and services to
help customers with their technological needs.
Information collected & its uses
We collect the following types of information from you to provide you with the products and services you
purchased and for the purposes described below. We may collect any or all of the information via both
automated means such as communications profiles or cookies.
Personal Information
The personal information we collect is as follows:
1. Contact Name(s)
2. Email Addresses
3. Phone Numbers
4. Business Addresses
The information we collect is used for billing and to provide service and support to our customers. We
may also study this information periodically to determine our customers' needs or to develop new
products.
From the end of April 2018 Web Tech Specialists Ltd. will only use your personal information for marketing
purposes (email newsletters & online promotions) where specific consent for this purpose has been
given.
We will also generate non-identifying and aggregate profiles from information that our customers
provide during registration (such as the total number of customers in a given category). This aggregated
and non-identifying information may be used to promote advertisements that appear on our website,
PPC channels and in connection with our services.
We take reasonable precautions to prevent unauthorised access to your information. Accordingly, we will
require our customers to confirm at least three pieces of personal information should they wish to obtain
information about account details.
Service Information
This information is kept indefinitely to enable us to track the evolution of developments & services
provided.
1. Dates of service provided
2. Type of service provided
3. Domain name ownership
Financial Information
The financial information we collect will only be used to bill you for the products and services you
purchase. If you purchase by credit card, this information may be forwarded to our credit card processor
(Stripe Payments, PayPal). Information passed to our payment processor will be passed via a secure
connection (SSL). No credit card information will be held by Web Tech Specialists Ltd. The financial information
Web Tech Specialists Ltd. will retain is as follows:
1. Payment history
2. Manner of payment
3. Amount of payments
4. Date of payments
5. Bank details (for Direct Debit Purposes)
Cookies and Tracking
Your Internet browser has the in-built facility for storing small text files - "cookies" - that hold information
which allow a website to recognize your account. We use cookies to save your preferences and login
information, and to provide personalized functionality. Specifically, we use different types of cookies for
different purposes: (i) "required cookies" are necessary for our website to work properly, (ii)
"performance cookies" allow us to analyse how Visitors use our website so we can measure and improve
the performance of our website and (iii) "functional cookies" allow us to remember choices you may have
made on our website. We may also use a third party service provider to send emails that you have
agreed to receive. Pixel tags and cookies may be used in those email messages to help us measure the
effectiveness of our advertising and to enable us to provide more focused marketing communications to
you. You can reject cookies by changing your browser settings, but be aware that this will disable some of
the functionality on the Web Tech Specialists Ltd. websites and services.
Customer Surveys
We may periodically conduct customer surveys. Participation in our customer surveys is voluntary.
However, we encourage our Users to participate in these surveys because they provide us with important
information that helps us improve the types of services we offer and how we provide them to you. Your
personal information, if provided, will remain confidential, even if the survey is conducted by a third
party service provider on our behalf.
Social Media
Our website includes social media features (such as the Facebook "Like" button). These features may
collect your IP address and which page you are visiting on our website, and may set a cookie to enable
the feature to function properly. Social media features and widgets may be hosted by a third party or
directly on our website. Your interactions with these features are governed by the privacy policy of the
company providing the feature.
Data and Information Submitted to Third Parties on Our Network
This Privacy Policy does not apply to data or personal information that may be submitted to, or collected
by, third-party websites hosted by Web Tech Specialists Ltd or to domain names registered by Web Tech Specialists Ltd. Such
websites and domain names are not owned or controlled by Web Tech Specialists Ltd. You should independently
evaluate the privacy policies of such third-party websites before submitting data or personal information
to them.
Log Files
We use IP addresses to analyse trends, administer our site and servers, track access, and gather broad
demographic information for aggregate use. IP addresses are not linked to personally identifiable
information. However, it is possible that personal information about a customer may be included in the
log files due to the normal functions of IP addresses and Web browsing.
Disclosing Information
Partners and Sponsors
Some of our products or services are offered or promoted to our customers in conjunction with a partner
or sponsor. We may share your information with these parties to offer the product or service or to
facilitate your use of additional amenities included with your hosting account. For example, one of our
partners may provide services to you based on links that you access from your control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential
partners, reputable third parties and other companies or brands. We will only share your information
with third parties that agree to maintain your information in confidence and to use it solely for purposes
of providing the product or service as agreed to by Web Tech Specialists Ltd.
Service Providers
We may transfer (or otherwise make available) your personal information to third parties that help us
provide our services or provide services on our behalf. For example, we may use service providers to
authorize and process payments, administer surveys, or run promotions. Your personal information may
be maintained and processed by our third party service providers in Ireland or in other jurisdictions. Our
not authorize them to use or disclose personal information for their own marketing or other purposes.
Customer Surveys
We may share customer information obtained from customer surveys within Web Tech Specialists Ltd.and with
trusted third parties to develop or provide products and services that we believe would be of interest to
our customers.
Domain Registration
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and
Numbers ("ICANN") or certain registries, the contact information you provide to register a domain name
("Domain Name Registration Information") has to be made available and accessible to the public through
a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name
Registration Information for a particular domain name, the name server(s) to which the domain name
points, and the domain name's creation and expiration date. The Domain Name Registration Information
you provide is hosted by us or a third party service provider and is made available to the public through
WHOIS searches. At times, customers may receive solicitations that result from searches of the publicly
available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come
from Web Tech Specialists Ltd and we do not control the use of WHOIS information by third parties. Further,
pursuant to ICANN rules, Web Tech Specialists Ltd is required to make WHOIS data available to any third party that
enters into a bulk access agreement. While ICANN allows individuals to opt-out (using the account
management panel, domain management console or similar service) of having their WHOIS information
made available to third parties through bulk access, companies, such as ours, businesses, and other
organizations do not have the ability to opt-out of having their information made available to a third
party that enters a bulk access agreement. We may also deposit your Domain Name Registration
Information with a third-party escrow provider to comply with ICANN requirements.
Law Enforcement and Special Cases
We cooperate with government and law enforcement officials to enforce and comply with the law. We
will disclose any information about users upon a valid request by government or law officials as we, in
our sole discretion, believe necessary or appropriate to respond to claims and legal process (including
without limitation subpoenas), to protect your property and rights, or the property and rights of a third
party, to protect the safety of the public or any person, or to stop activity that we consider illegal or
unethical.
Your Options
Correcting/Updating Personal Information
If a customer's information changes, or if a customer no longer desires our services, we will endeavour to
provide a way to correct, update or remove that customer's personal data in our records. In most cases,
this can be achieved via contacting our accounts department emailing us at sales@webtechspecialists.ie
By default, customers will receive invoices, any system updates, these contacts are essential to the
operation of our services and as such are mandatory.
If a customer has given specific consent for marketing they will receive Web Tech Specialists Ltd Marketing Emails.
Customers can opt out of these newsletters and mailings at any time by using the unsubscribe link in any
promotional email or as otherwise provided in the communication.
Public Forums
Please remember that any information you may disclose or post on public areas of our websites or the
Internet, becomes public information. You should exercise caution when deciding to disclose personal
information in these public areas. To request removal of your personal information from our community
forums or testimonials, contact us at sales@webtechspecialists.ie In some cases, we may not be able to
remove your personal information, in which case we will let you know why we are unable to do so.
Data Security
Web Tech Specialists Ltd uses technical security measures to prevent the loss, misuse, alternation or unauthorized
disclosure of information under our control. Web Tech Specialists Ltd uses security measures including and not
limited to: physical, electronic and managerial procedures to safeguard and secure the information we
collect online. All sensitive information is collected on a secure server. When we ask customers or users
to provide financial information (such as a credit card number) that data is protected using Secure
Sockets Layer ("SSL") technology.
Children
This website is not directed towards children and we do not seek to collect any personal information
from children. If we become aware that personal information from a child under the age of 13 has been
collected, we will use all reasonable efforts to delete such information from our database.
Changes to this Policy
We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner.
However, if we plan to materially change how we plan to use previously collected personal information,
we will provide you with advance notice prior to the change becoming effective and an opportunity to
opt-out of such differing uses.
Website Access for Support
When delivering a website, Web Tech Specialists Ltd will provide you with admin access details to amend and
administer your website. These details include your email address and a temporary password. This
password is stored by us to help facilitate the setup and training of your website. We urge all customers
to change this password to something secure and private once training is complete.
From time to time, for support purposes, we may require access to your website administration area to
help us assist with an issue you are having, or to carry out maintenance or upgrade work which has been
requested. In the course of this work it may be necessary for Web Tech Specialists Ltd support staff to access areas
stored on your website will be transferred/copied to any other system without you requesting to do so in
writing and the information contained on your site will be treated in the utmost confidence
Web Tech Specialists Ltd. staff will not access the administration section of your website without a request to do so in
writing via our support ticketing system – sales@webtechspecialists.ie
Contacting Us
Concerns
Web Tech Specialists Ltd. encourages individuals covered by this Privacy Policy to raise any concerns about our
processing of personal information by contacting web tech specialists ltd at the address below.
Web Tech Specialists Ltd.
Sky Business Centre
Unit 9A Plato Business Park
Damestown
Dublin 15.
Company Reg : 579917.
Web Tech Specialists Ltd. will seek to resolve any concerns raised by our customers in a timely fashion.
Questions
If you have any questions about our Privacy Policy, or if you want to know what information we have
collected about you, please email us at sales@webtechspecialists.ie
